Refund Policy

Return & Refund Policy – Fortune

At Fortune, customer satisfaction is our top priority. If for any reason you are not fully satisfied with your purchase, we are here to help.

1. Returns

  • You may request a return within 30 days of receiving your order.

  • Items must be unused, unworn, unwashed, and in their original packaging with all tags attached.

  • Certain products (such as underwear, swimwear, or final sale/clearance items) may not be eligible for return.

2. Exchanges

  • We currently do not offer direct exchanges.

  • If you wish to change a product, you may return it following the return conditions and place a new order for the desired item.

3. Refunds

  • Once we receive and inspect the returned item(s), we will notify you by email about the status of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

  • Shipping fees are non-refundable unless the return is due to a mistake on our part (wrong item, defective or damaged product).

4. Return Shipping

  • Customers are responsible for the cost of return shipping.

  • If the product is defective or you received the wrong item, Branick will cover the return shipping costs.

5. How to Request a Return

To initiate a return, please contact our customer support team:

  • Email: info@thefortunebrand.com
    Include your order number, reason for return, and product details. Our team will provide the instructions for the return process.

6. Damaged or Defective Items

If you receive a damaged or defective item, notify us within 7 days of delivery at info@thebranick.com, attaching photos of the product. We will prioritize your case and provide a replacement or refund.

7. Final Sale Items

Items marked as Final Sale or Clearance cannot be returned or refunded, except in cases of defect or incorrect shipment.

8. Contact

If you have any questions regarding our Return & Refund Policy, please contact us: